At SECONDSOUL, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 7-day return and exchange policy from the date of delivery. The item must be in its original condition, unworn, and with all tags attached. To start the return or exchange process, just reach out to us at secondsoulofficial@gmail.com, and we’ll assist you with the next steps. Please note that personalized or custom items cannot be returned, and shipping fees are non-refundable.

Once you place an order at SECONDSOUL, we process and dispatch it within 2-3 business days. Standard shipping times vary based on your location but usually take 5-7 business days across India. You'll receive a confirmation email or SMS with your tracking link as soon as your order is shipped. Simply click on the link to check your order status. For any further assistance, you can contact us at secondsoulofficial@gmail.com

Yes! SECONDSOUL offers limited customization options on select products. Whether you're looking for unique prints or personalized designs, we’ve got you covered. Currently, custom orders are only available for certain categories, and additional charges may apply. For more details on customization, you can reach out to our team at secondsoulofficial@gmail.com Please note that customized items cannot be returned or exchanged.

If you need to cancel your order, you can do so before it is shipped. To cancel, please contact us as soon as possible at secondsoulofficial@gmail.com or you can go to your profile and you can reorder/cancel your order.